Hey KINfolk!. As a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quickly as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. Some items ma

<span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" id="isPasted" style=" text-decoration: none;">Hey KINfolk!<span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style=" text-decoration: none;">As a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quickly as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. Some items may have an extended processing time, which will be noted under &apos;Add to Cart&apos; on the product page. <span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style=" text-decoration: none;"> When your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date. <span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style=" text-decoration: none;">If it&apos;s been over 3 business days, please double-check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know at <span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style=" text-decoration: none;"><a href="mailto:hello@kinapparel.com">hello@kinapparel.com</a><span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Maybe! \n\nAs a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. \n\nWhen your order ships, you&apos;ll receive a shipping confirmation email with tracking information and an estimated delivery date.\n\nIf it&apos;s been over 3 business days, please double check the email you used to place your order and spam box for any shipping confirmation emails. If you don&#x2019;t see anything from us and it&apos;s been over 3 business days, let us know by clicking &apos;I need more help&#x2019;. We&#x2019;ll check on your order and give you an update!\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style=" text-decoration: none;">. We&#x2019;ll check on your order and give you an update! While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.

Why hasn't my order shipped?

Thank you for contacting us regarding your order to APO/FPO address.Unfortunately, we have recently been informed by our warehouse of problems shipping to APO and FPO addresses. We are working to restore this service as soon as possible. If you would

<div data-block="true" data-editor="fpgtj" data-offset-key="a6hic-0-0" id="isPasted"><div data-offset-key="a6hic-0-0">Thank you for contacting us regarding your order to APO/FPO address.</div></div><div data-block="true" data-editor="fpgtj" data-offset-key="3nhrp-0-0"><div data-offset-key="3nhrp-0-0"> </div></div><div data-block="true" data-editor="fpgtj" data-offset-key="8g1su-0-0"><div data-offset-key="8g1su-0-0">Unfortunately, we have recently been informed by our warehouse of problems shipping to APO and FPO addresses. We are working to restore this service as soon as possible. If you would like us to send you an email as we have this option available, let me know and I will add it to our mailing list diffusion.</div></div><div data-block="true" data-editor="fpgtj" data-offset-key="13a1h-0-0"><div data-offset-key="13a1h-0-0"> </div></div><div data-block="true" data-editor="fpgtj" data-offset-key="81fn0-0-0"><div data-offset-key="81fn0-0-0">Thank you for your understanding.</div></div>

Shipping to APO to FPO

All there is to know about our current shipping policy.

<div data-block="true" data-editor="9oacq" data-offset-key="ag5ld-0-0" id="isPasted" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;">For international orders, please click <a class="fr-strong" href="https://kinapparel.gorgias.help/en-US/what-is-your-international-shipping-policy-282077" rel="noopener noreferrer" target="_blank">here</a>.Our orders ship out of our warehouse in 5-7 business days. After that, the delivery time varies by shipping method selected at checkout. We do not include weekends or holidays in our processing or shipping estimates. Some items may have an extended processing time, which will be noted under &apos;Add to Cart&apos; on the product page. Orders with standard shipping usually arrive in 3-5 business days once they have left the warehouse, if you&#x2019;re based in the contiguous US. These are just estimates though, so if you&apos;ve received your tracking information, don&apos;t fret - your package is on the way! Shipping cost will be determined at checkout. Shipping costs are non-refundable.&#xA0; If you&#x2019;re wondering where your order is, you can check the shipping email we sent with detailed tracking information.&#xA0; Please note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share. Package Protection&#xA0;</div><div data-block="true" data-editor="9oacq" data-offset-key="f9vdf-0-0" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><ul style="margin-bottom: 0px; caret-color: rgb(31, 33, 36); color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif;"><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">The best way to ensure your package is to select KIN&apos;s Package Protection at checkout. If your package is lost in transit, stolen or damaged, we&apos;ll cover it! If your order has been shipped out of our warehouse, a good faith effort has been made to deliver your order. We will not be able to refund or replace your order without Package Protection added.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">We do not guarantee the free replacement or refunds of orders that are incorrectly delivered or returned to sender due to an incorrect or incomplete address. These orders can be replaced if the customer pays an additional reshipment fee.&#xA0;</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Package protection is not currently available for international orders.</li></ul></div>

What is your shipping policy?

If you need to change/cancel your order, please reach out to us at hello@kinapparel.com immediately with your order number, what you would like to change/cancel, and any other relevant information.Orders are processed as soon as they are received, so

If you need to change/cancel your order, please reach out to us at hello@kinapparel.com&#xA0;immediately with your order number, what you would like to change/cancel, and any other relevant information. Orders are processed as soon as they are received, so while we will do our best to accommodate your request, please know that any request to change or cancel your order after it has been placed is not guaranteed. Our priority is getting your order to you as quickly as possible, so last minute changes can be tough to process. While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.

I need to change/cancel my order!

Easy! You can log into your KIN account to see if your order is processing or has shipped. You'll get two emails after your order has been placed - an order confirmation and a shipping confirmation with tracking information and an estimated delivery

Easy! You can log into your KIN account to see if your order is processing or has shipped. You&apos;ll get two emails after your order has been placed - an order confirmation and a shipping confirmation with tracking information and an estimated delivery date. With the shipping confirmation, you&apos;ll be able to follow your order&#x2019;s progress right to your doorstep.&#xA0; It may take a few days for tracking to show movement, depending on the carrier and delays they are experiencing. <span id="isPasted" style="font-size: 16px; box-sizing: inherit; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note though that we don&apos;t have any different information than what&apos;s on your tracking.&#xA0; <span style="font-size: 16px; box-sizing: inherit; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&#x2019;ve misplaced your shipping confirmation email, you can always drop us a line at hello@kinapparel.com,&#xA0;<span style="font-size: 16px; box-sizing: inherit; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and we&#x2019;ll resend your tracking info. We&#x2019;re excited for you to receive your KIN goodies!

How do I check the status of my order?

We're as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit.As a reminder, it usually takes 5-7 business days for orders to arrive. If you haven't seen an update in tracking or it's been a littl

<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);"><span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system.\n\nYou can continue to track your order with the tracking number sent to your email. If you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below.\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">We&apos;re as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit. As a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system. <span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system.\n\nYou can continue to track your order with the tracking number sent to your email. If you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below.\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;"> You can continue to track your order with the tracking number sent to your email. If you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know at hello@kinapparel.com.<span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system.\n\nYou can continue to track your order with the tracking number sent to your email. If you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below.\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;"> Please note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share. While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.

My order hasn't arrived yet.

We're as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit.As a reminder, it usually takes 5-7 business days for

<span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system. You can continue to track your order with the tracking number sent to your email. \n\nIf you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below. Otherwise, hang tight!\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">We&apos;re as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit. As a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system. You can continue to track your order with the tracking number sent to your email. <span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system. You can continue to track your order with the tracking number sent to your email. \n\nIf you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below. Otherwise, hang tight!\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">If you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us at&#xA0;<a href="mailto:hello@kinapparel.com">hello@kinapparel.com</a>.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:13249,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit.\n\nAs a reminder, it usually takes 5-7 business days for orders to arrive. If you haven&apos;t seen an update in tracking or it&apos;s been a little longer than this, don&apos;t fret. It&apos;s more normal than you think, and your package is still moving along the postal system. You can continue to track your order with the tracking number sent to your email. \n\nIf you&apos;ve lost this or it&apos;s been more than 14 days since your package shipped, let us know by clicking &apos; I need more help&apos; below. Otherwise, hang tight!\n\nPlease note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share.\n\nWhile we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.&quot;}" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">Otherwise, hang tight! Please note we use the same tracking information we send to you, so we don&apos;t have any other detailed information to share. While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.

My order is stuck/lost in transit.

Yikes! Before you install security cameras by your front door, please know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its way to you. We do have an action plan in case

<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">Yikes! Before you install security cameras by your front door, please know that most of the time when this happens,&#xA0;the carrier simply hasn&#x2019;t scanned your package properly. It is very likely still on its way to you.<p style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">We do have an action plan in case you don&#x2019;t get your goods:<ul style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; padding-inline-start: 32px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-family: sofia-pro, sans-serif;"><li style="box-sizing: inherit; font-family: Verdana, Geneva, sans-serif; line-height: 24px; margin-block-end: 8px; font-size: 16px; color: rgb(0, 0, 0);">Check around your home and with your neighbors - we know this might be uncomfortable, by 60% of the time, packages are with neighbors!</li><li style="box-sizing: inherit; font-family: Verdana, Geneva, sans-serif; line-height: 24px; margin-block-end: 8px; font-size: 16px; color: rgb(0, 0, 0);">Allow 14 days from your shipment date (if shipped to the contiguous US) and 21 days (if heading to internationally) to receive your package.&#xA0;</li><li style="box-sizing: inherit; font-family: Verdana, Geneva, sans-serif; line-height: 24px; margin-block-end: 8px; font-size: 16px; color: rgb(0, 0, 0);">If you don&apos;t receive your package within 14/21 days after its ship date, please let us know at hello@kinapparel.com.</li></ul><p style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">More often than not, the package does show up within this window, so please don&apos;t fret!P.S. Please note that a good faith effort has been made by KIN to ship your goods, and your order has been marked as delivered in the carrier&apos;s tracking system. If you have any additional questions, you can contact USPS&#xA0;<a href="https://www.usps.com/help/contact-us.htm" rel="noopener noreferrer" target="_blank">here</a>. We will not process a refund unless sufficient evidence has been produced regarding the missing order. All refunds will be given according to store policy, and&#xA0;any orders without package protection will not be covered.<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response.

My tracking number is marked as "Delivered", but I didn't get my order!

Oh no! We're sorry to hear you didn’t get everything you ordered. Likely one of the following describes your situation:. If this doesn’t help, please reach out to us at hello@kinapparel.com, and we’ll help you get what is missing!. While we understan

<main id="isPasted" style="font-family: var(--ghc-primary-font-family),sans-serif; font-size: 16px; box-sizing: inherit; color: rgb(22, 22, 22); line-height: 24px;">Oh no! We&apos;re sorry to hear you didn&#x2019;t get everything you ordered. Likely one of the following describes your situation:<ul style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; padding-inline-start: 32px;"><li style="box-sizing: inherit; font-family: Verdana, Geneva, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">If you ordered multiple items, it&#x2019;s likely that they&#x2019;re being sent in different shipments. In this case, you should have received separate shipping confirmation emails with different tracking information for each shipment. You can track the item you&#x2019;re still waiting on using that info. It&#x2019;s likely still headed your way!</li><li style="box-sizing: inherit; font-family: Verdana, Geneva, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">If you&#x2019;re missing something that should have come included with an item you ordered (like a bundle kit) or you only received one tracking number, that should not happen! If it did, please send us a photo of everything you did receive, and we&#x2019;ll make sure you get the missing part!&#xA0;</li></ul>If this doesn&#x2019;t help, please reach out to us at&#xA0;hello@kinapparel.com<a class="fr-strong" href="mailto:hello@kinapparel.com,">,</a> and we&#x2019;ll help you get what is missing!<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: sofia-pro, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">While we understand these requests come with a sense of urgency, please do not send multiple requests as this will only delay our response. </main>

I'm missing a part of my order!

KIN's Package Protection guarantees you peace of mind whether your package is lost, damaged or stolen. Once it is added to your order, you don't have to do anything else - if something happens to your order in transit, let us know, we'll investigate,

KIN&apos;s Package Protection guarantees you peace of mind whether your package is lost, damaged or stolen. Once it is added to your order, you don&apos;t have to do anything else - if something happens to your order in transit, let us know, we&apos;ll investigate, and we&apos;ll aim to resolve the issue in 24 business hours.&#xA0; If you choose not to add KIN&apos;s Package Protection to your order, please note that we are not responsible for orders once they are shipped out of our warehouse and will not be able to provide a refund or replacement. A good faith effort has been made to deliver your order to you. Any issues that arise afterward are the responsibility of the carrier to resolve. You are always more than welcome and able to create a claim with the carrier yourself in these instances.

What is KIN's Package Protection?

Thank you for your inquiry about your order status. Sometimes, after the shipping label is created, it might take a couple days for the carrier to pick up the package. If you notice your order's tracking hasn't updated for a while and it seems stuck,

Thank you for your inquiry about your order status. Sometimes, after the shipping label is created, it might take a couple days for the carrier to pick up the package. If you notice your order&apos;s tracking hasn&apos;t updated for a while and it seems stuck, there might be a few reasons for this delay. Typically, orders are expected to arrive within a specific time frame provided upon purchase. In the event of prolonged delays:<ul><li>We advise waiting until 14 business days after the expected transit time before marking an order as lost.</li><li>If it has not been updated or delivered by then, please contact us at hello@kinapparel.com.&#xA0;</li><li>To check the current status of your order, please use the tracking number sent to your email, which provides the same information available to us.</li><li>As carriers can be unpredictable, your order may not update for a couple days and then suddenly update as out for delivery.</li><li>In cases where an item is out of stock and cannot be shipped, you will be given options for swap options, a prompt refund or store credit to purchase different items.</li></ul>We appreciate your patience and understanding. If your order is taking longer than usual and is still within the delivery window, rest assured, we are monitoring the situation and will address it accordingly. Always keep an eye on the tracking provided, and if you need further assistance, please contact us.

How can I check the status of my order and what happens if my order is delayed?

If you have received an incorrect item or if your order was only partially fulfilled, In order to better assist you, please send the following information to hello@kinapparel.com:. We are committed to correcting any issues with your order promptly an

If you have received an incorrect item or if your order was only partially fulfilled,&#xA0;In order to better assist you, please send the following information to hello@kinapparel.com:<div data-block="true" data-editor="9p0s" data-offset-key="fq5p7-0-0"><div data-offset-key="fq5p7-0-0">1. A written description of what you received (item type, color, size)</div></div><div data-block="true" data-editor="9p0s" data-offset-key="bl6cf-0-0"><div data-offset-key="bl6cf-0-0">2. An image of the item itself</div></div><div data-block="true" data-editor="9p0s" data-offset-key="9l9tv-0-0"><div data-offset-key="9l9tv-0-0">3. An image of the barcode on the KIN bag the item arrived in</div></div><div data-block="true" data-editor="9p0s" data-offset-key="7ijiq-0-0"><div data-offset-key="7ijiq-0-0">4. An image of the packing slip</div></div><div data-block="true" data-editor="9p0s" data-offset-key="ekrq9-0-0"><div data-offset-key="ekrq9-0-0"> </div></div>We are committed to correcting any issues with your order promptly and appreciate your cooperation in helping us streamline this process.

What should I do if I received the wrong item or a partial order?

If your tracking information shows that your package was delivered but you can't find it, please take the following steps:. After you've taken these steps, if the package still does not show up within the 14-day window, please contact us again, and w

If your tracking information shows that your package was delivered but you can&apos;t find it, please take the following steps:<ol><li>Confirm your full shipping address to ensure that the delivery location is correct.</li><li>Check all potential delivery locations at your address. Look around your porch, garage, and other places where it could be placed.</li><li>Ask your neighbors if they might have received your package by accident.</li><li>Allow 14 days from the &apos;delivered&apos; date for the package to show up. Sometimes shipping carriers mark packages as delivered before they actually arrive.</li></ol>After you&apos;ve taken these steps, if the package still does not show up within the 14-day window, please contact us again, and we will proceed with the next steps which may include filing a claim with the carrier or assisting you with our Package Protection if you opted for it at the time of your order.Please note that in the case of any wonkiness with shipping or delivery issues, a good faith effort has been made by us to ship your goods. Unfortunately, if you opted out of KIN&apos;s Package Protection, we might be unable to assist with a replacement or refund, as per our policy. That said, you can still contact the shipping carrier directly to file a claim.

What should I do if my order tracking says 'Delivered' but I haven't received my package?

Hi KINfolk! You can use our automated system here to answer most of your questions. If you need more help, click 'I need more help'. Please send only one inquiry at a time, as multiple will slow down your response time.

Need more help? No worries - send us a message, and we'll get back to you within 24-48 hours.

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