Orders + Shipping

Everything there is to know about placing an order, shipping and delivery, and receiving your order.

Where do you ship?

Good question! We currently ship to:. Let us know if we should ship to you next here. We're hoping to add to this list soon!

What is your shipping policy?

All there is to know about our current shipping policy.

I need to change/cancel my order!

If you need to change/cancel your order, please reach out to us at [email protected] immediately with your order number, what you would like to change/cancel, and any other relevant information.Orders are processed as soon as they are received, so

How do I check the status of my order?

Easy! You can log into your KIN account to see if your order is processing or has shipped. You'll get two emails after your order has been placed - an order confirmation and a shipping confirmation with tracking information and an estimated delivery

My order should have shipped by now.

Maybe! As a reminder, orders can take 1-3 business days to process. While we aim to get orders out as quick as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. Some items may have an

My order hasn't arrived yet.

We're as eager as you for your order to arrive! With that being said, it sounds like your order is still in transit.As a reminder, it usually takes 5-7 business days for orders to arrive. If you haven't seen an update in tracking or it's been a littl

My order is stuck/lost in transit.

We're as eager for your order to arrive as you! We totally understand it can be frustrating to not see movement on your package. With that being said, it sounds like your order is still in transit.As a reminder, it usually takes 5-7 business days for

My tracking number is marked as "Delivered", but I didn't get my order!

Yikes! Before you install security cameras by your front door, please know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its way to you. We do have an action plan in case

I'm missing a part of my order!

Oh no! We're sorry to hear you didn’t get everything you ordered. Likely one of the following describes your situation:. If this doesn’t help, please reach out to us at [email protected], and we’ll help you get what is missing!. While we understan

What is KIN's Package Protection?

KIN's Package Protection guarantees you peace of mind whether your package is lost, damaged or stolen. Once it is added to your order, you don't have to do anything else - if something happens to your order in transit, let us know, we'll investigate,