Why hasn't my order shipped?Updated a day ago
Hey KINfolk!
As a reminder, orders can take 2-3 business days to process. While we aim to get orders out as quickly as possible, we are a small company and sometimes see delays as our small but mighty team works to get your orders out. Some items may have an extended processing time, which will be noted under 'Add to Cart' on the product page.
When your order ships, you'll receive a shipping confirmation email with tracking information and an estimated delivery date.
If it's been over 3 business days, please double-check the email you used to place your order and spam box for any shipping confirmation emails. If you don’t see anything from us and it's been over 3 business days, let us know at [email protected]. We’ll check on your order and give you an update!
While we understand these requests come with a sense of urgency, please do not send multiple requests, as this will only delay our response.
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Important notice for all orders placed during Early Black Friday, Black Friday, Cyber Monday, and the Christmas season:
Due to the exceptionally high order volume and pre-sales during the holidays, our current fulfillment and shipping times are longer than usual. Orders are currently taking 3–7 business days to process (compared to our regular 2–3 business days). Shipping may take longer due to carrier volume.
What this means for you:
- Your order is safe and will be processed strictly in the order it was received (first-come, first-served).
- As soon as your package ships, you’ll automatically receive tracking information by email.
- Our warehouse partner is working extended hours to get everything out as quickly as possible.
We’re incredibly grateful for your support during our busiest time of the year. Thank you in advance for your patience and understanding — it means the world to us!
Last updated: November 24, 2025. We’ll keep this page updated if anything changes.
If you have any questions, feel free to contact our Customer team — we’re here to help!
Team KIN Apparel ❤️