How can I check the status of my order and what happens if my order is delayed?

Thank you for your inquiry about your order status. Sometimes, after the shipping label is created, it might take a couple days for the carrier to pick up the package. If you notice your order's tracking hasn't updated for a while and it seems stuck, there might be a few reasons for this delay. Typically, orders are expected to arrive within a specific time frame provided upon purchase. In the event of prolonged delays:

We advise waiting until 14 business days after the expected transit time before marking an order as lost.
If it has not been updated or delivered by then, please contact us at [email protected].
To check the current status of your order, please use the tracking number sent to your email, which provides the same information available to us.
As carriers can be unpredictable, your order may not update for a couple days and then suddenly update as out for delivery.
In cases where an item is out of stock and cannot be shipped, you will be given options for swap options, a prompt refund or store credit to purchase different items.

We appreciate your patience and understanding. If your order is taking longer than usual and is still within the delivery window, rest assured, we are monitoring the situation and will address it accordingly. Always keep an eye on the tracking provided, and if you need further assistance, please contact us.

How can I check the status of my order and what happens if my order is delayed?Updated 6 months ago