What is your return policy?
All there is to know about our current return policy.
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Returns + Exchanges
Everything there is to know about processing a return and/or exchange.
What is your exchange policy?
All there is to know about our current exchange policy.
Can I return or exchange a Final Sale item?
Final sale items are not eligible for returns and exchanges, and we cannot offer exceptions at this time. That being said, many of our customers find out about KIN from a friend or family member, so we recommend giving your items to a loved one or do
Can I track my return?
You sure can! Here's how to track your return.
What quality control is done for returns?
We inspect all returns for any signs of wear, damage or misuse.As per our Return Policy, we are not able to accept returns for items that are worn, damaged, or missing any tags. If our Quality Assurance team finds that your suit has been visibly worn
When will I receive my refund?
Returns are processed once your items have been reviewed by our Quality Assurance team at our warehouse. We will send an email confirmation as soon as your return is processed. Returns are processed within 7-14 business days from being marked as deli
When will I receive my exchange?
Your new order will be shipped after we receive and process your returned items (this can take 7-14 business days once delivered). You'll receive an order and shipping confirmation email like your original email, but if you need any assistance or an
Can I return multiple returns in one package?
No! Please do not return multiple returns within one package or under one RMA/label. When returning items from multiple orders, it's important to package each order individually with its own separate return label and RMA. For those using a prepaid la