What is your return policy?
All there is to know about our current return policy.
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Returns + Exchanges
Everything there is to know about processing a return and/or exchange.
What is your exchange policy?
All there is to know about our current exchange policy.
Can I return or exchange a Final Sale item?
Final sale items are not eligible for returns and exchanges, and we cannot offer exceptions at this time. That being said, many of our customers find out about KIN from a friend or family member, so we recommend giving your items to a loved one or do
Can I track my return?
You sure can! Here's how to track your return.
What quality control is done for returns?
We inspect all returns for any signs of wear, damage or misuse.As per our Return Policy, we are not able to accept returns for items that are worn, damaged, or missing any tags. If our Quality Assurance team finds that your suit has been visibly worn
Where is my Store Credit/Gift Card?
If you can't find or lose your store credit code, email us at [email protected]. *If your order was canceled, your refund was processed to your original payment method. You will have received a refund confirmation. As a reminder, it can take 5-7 b
When will I receive my exchange?
Your new order will be shipped after we receive and process your returned items (this can take 7-14 business days once delivered). You'll receive an order and shipping confirmation email like your original email, but if you need any assistance or an
Can I return multiple returns in one package?
No! Please do not return multiple returns within one package or under one RMA/label. When returning items from multiple orders, it's important to package each order individually with its own separate return label and RMA. For those using a prepaid la