What is your return policy?Updated a month ago

For international orders, please click here.

Don’t love your KIN? We’re here to help! Please note: KIN's Return policy is subject to change depending on the terms and conditions of any promotions at the time of purchase. We recommend reading our return policies below prior to purchasing

To initiate any Return or Exchange, please click here.

Here’s what to know about our Return policy:

• You have 30 days from your delivery date to initiate a return or exchange for your order.
• Returns costs depend on the cost of the shipping label. Customers are responsible for covering the cost of their return labels for returns and exchanges.
• Items must be returned in original, unworn condition with any and all tags intact.
• All returns are reviewed by our Quality Assurance team and can take 7-14 business days to process after being marked as delivered.
• Make sure to request a return receipt with the carrier as we are unable to refund lost shipments without proof of drop-off.
• All shipping costs on your original order (which include duties and taxes) are non-refundable.
• Items marked as Final Sale are not eligible for return or exchange. Items that are part of clearance, warehouse or "Up-To" sales are Final Sale and are not eligible for return or exchange. 
• Our beanies, satin pillowcases, satin headrest covers, satin scrunchies, satin headbands and brushes are final sale because of the nature of the product. We do not accept returns for those items. 
• Refunds are only issued to store credit. We do not process cash or card refunds.
• Did you receive the incorrect or a damaged item? Please submit the following to [email protected]: 
  1. Order number 
  2. A written description of what you received 
  3. Images of the items and their barcodes using the paperclip icon    
  4. If your shipping box was also damaged (if applicable)

PS. Exchanges are treated as final sale items. Once an exchange is processed, it is not eligible for further returns or exchanges. So, if you need help with sizing, please contact us first, and we'll get you sorted!

To initiate any Return or Exchange, please click here.