KIN's Package Protection guarantees you peace of mind whether your package is lost, damaged or stolen. Once it is added to your order, you don't have to do anything else - if something happens to your order in transit, let us know, we'll investigate,

<div data-block="true" data-editor="9oacq" data-offset-key="ag5ld-0-0" id="isPasted">KIN&apos;s Package Protection guarantees you peace of mind whether your package is lost, damaged or stolen. Once it is added to your order, you don&apos;t have to do anything else - if something happens to your order in transit, let us know, we&apos;ll investigate, and help you with the next steps. If you choose not to add KIN&apos;s Package Protection&#xA0;to your order, please note that we are not responsible for orders once they are shipped out of our warehouse and will not be able to provide a refund or replacement. A good faith effort has been made to deliver your order to you. Any issues that arise afterward are the responsibility of the carrier to resolve. You are always more than welcome and able to create a claim with the carrier yourself in these instances.</div>

What is KIN's Package Protection?

To ensure your order is protected, we recommend adding KIN Package Protection at checkout. This optional coverage safeguards your purchase in case of loss, theft, or damage during transit. Below are the details of our policy:. What’s Covered: If your

<div data-block="true" data-editor="9oacq" data-offset-key="ag5ld-0-0" id="isPasted">To ensure your order is protected, we recommend adding KIN Package Protection at checkout. This optional coverage safeguards your purchase in case of loss, theft, or damage during transit. Below are the details of our policy:<h2 dir="ltr" id="coverage-details">Coverage Details</h2><ul data-tight="true" dir="ltr"><li style="color: rgb(0, 0, 0);">What&#x2019;s Covered: If your package is lost in transit, stolen, or damaged after leaving our warehouse, KIN Package Protection ensures a replacement or refund, subject to the terms below.</li><li style="color: rgb(0, 0, 0);">Non-Covered Issues: Orders incorrectly delivered or returned to sender due to an incorrect or incomplete address are not eligible for free replacement or refunds. Replacements for such orders are possible only after the package is returned to us, and the customer covers the reshipment fee.</li></ul><h2 dir="ltr" id="policy-terms">Policy Terms</h2><ul data-tight="true" dir="ltr"><li style="color: rgb(0, 0, 0);">Shipping Responsibility: Once an order has shipped from our warehouse, we consider a good-faith effort to deliver made. Without KIN Package Protection, we cannot offer refunds or replacements for lost, stolen, or damaged packages.</li><li style="color: rgb(0, 0, 0);">One-Time Coverage: KIN Package Protection covers one replacement or refund per original order.</li><li style="color: rgb(0, 0, 0);">Non-Refundable Costs: The cost of KIN Package Protection (including applicable taxes) is non-refundable.</li><li style="color: rgb(0, 0, 0);">Refund Limitations: Refunds issued for orders with KIN Package Protection:<ul data-tight="true" dir="ltr" style="color: initial;"><li style="color: rgb(0, 0, 0);">Are provided as store credit only (no cash or card refunds).</li><li style="color: rgb(0, 0, 0);">If an incorrect/incomplete address has been provided, the refund excludes shipping costs and taxes.</li></ul></li><li style="color: rgb(0, 0, 0);">Out-of-stock inventory: If an item in your order is out of stock, we will ship the items that have inventory available and issue a refund for the items that are out of stock.&#xA0;</li><li style="color: rgb(0, 0, 0);">International Orders: KIN Package Protection is not currently available for international shipments.</li></ul><h2 dir="ltr" id="important-notes">Important Notes</h2><ul data-tight="true" dir="ltr"><li style="color: rgb(0, 0, 0);">Always verify your shipping address at checkout to avoid delivery issues.</li><li style="color: rgb(0, 0, 0);">For any questions or to file a claim under KIN Package Protection, please contact our customer support team.</li></ul></div>

KIN Package Protection Policy

Hi KINfolk! You can use our automated system here to answer most of your questions. If you need more help, click 'I need more help'. Please send only one inquiry at a time, as multiple will slow down your response time.

Need more help? No worries - send us a message, and we'll get back to you within 24-48 hours.

Shop

KIN's

Everything you need to know about our KIN Package Protection

KIN Package Protection

Why hasn't my order shipped?

Shipping to APO to FPO

What is your shipping policy?

I need to change/cancel my order!

How do I check the status of my order?

My order hasn't arrived yet.

My order is stuck/lost in transit.

What should I do if my order tracking says 'Delivered' but I haven't received my package?

I'm missing a part of my order!

How can I check the status of my order and what happens if my order is delayed?

What should I do if I received the wrong item or a partial order?

Orders + Shipping

What is your return policy?

What is your exchange policy?

Can I return or exchange a Final Sale item?

Can I track my return?

What quality control is done for returns?

Where is my Store Credit/Gift Card?

When will I receive my exchange?

Can I return multiple returns in one package?

Returns + Exchanges

What size should I order?

When are you restocking?

What's the difference between the Thin and Thick Hoodies?

How do I care for my KIN?

Sizing + Product Information

Where do you ship internationally?

What is your international shipping policy?

What is your international return policy?

Do you offer international exchanges?

I need to change/cancel my international order!

My international order is stuck/lost in transit.

Can I prepay for duties and taxes?

International Orders

How do I add a gift card or discount code at checkout?

Why isn't my discount code working?

I forgot to apply my discount code.

Do you have a rewards program?

Billing + Payment

Do you have a referral offer?

I can't access my account!

I don't see my Order History in my account!

Account

Our Black Friday Fund 2023

Our Story

Why Satin?

About KIN