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KIN's

Important notice for all orders placed during Early Black Friday, Black Friday, Cyber Monday, and the Christmas season:Due to the exceptionally high order volume and pre-sales during the holidays, our current fulfillment and shipping times are longer than usual. Orders are currently taking 3&#x2013;7 business days to process (compared to our regular 2&#x2013;3 business days). Shipping may take longer due to carrier volume.&#xA0;What this means for you:<ul dir="auto"><li style="font-family: Verdana, Geneva, sans-serif; font-size: 15px;">Your order is safe and will be processed strictly in the order it was received (first-come, first-served).</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 15px;">As soon as your package ships, you&#x2019;ll automatically receive tracking information by email.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 15px;">Our warehouse partner is working extended hours to get everything out as quickly as possible.</li></ul>We&#x2019;re incredibly grateful for your support during our busiest time of the year. Thank you in advance for your patience and understanding &#x2014; it means the world to us!Last updated: November 24, 2025. We&#x2019;ll keep this page updated if anything changes.If you have any questions, feel free to contact our Customer team &#x2014; we&#x2019;re here to help!Team KIN Apparel &#x2764;&#xFE0F;

Important notice for all orders placed during Early Black Friday, Black Friday, Cyber Monday, and the Christmas season:. Due to the exceptionally high order volume and pre-sales during the holidays, our current fulfillment and shipping times are long

Processing and shipping of orders during Holidays

Orders + Shipping

Why hasn't my order shipped?

What is your shipping policy?

I need to change/cancel my order!

How do I check the status of my order?

My order hasn't arrived yet.

My order is stuck/lost in transit.

What should I do if my order tracking says 'Delivered' but I haven't received my package?

I'm missing a part of my order!

How can I check the status of my order and what happens if my order is delayed?

What should I do if I received the wrong item or a partial order?

What is your return policy?

What is your exchange policy?

Can I return or exchange a Final Sale item?

Can I track my return?

What quality control is done for returns?

Where is my Store Credit/Gift Card?

When will I receive my exchange?

Can I return multiple returns in one package?

Returns + Exchanges

What size should I order?

When are you restocking?

What's the difference between the Thin and Thick Hoodies?

How do I care for my KIN?

Sizing + Product Information

Where do you ship internationally?

What is your international shipping policy?

What is your international return policy?

Do you offer international exchanges?

I need to change/cancel my international order!

My international order is stuck/lost in transit.

Can I prepay for duties and taxes?

International Orders

How do I add a gift card or discount code at checkout?

Why isn't my discount code working?

I forgot to apply my discount code.

Do you have a rewards program?

Billing + Payment

Do you have a referral offer?

I can't access my account!

I don't see my Order History in my account!

Account

Our Black Friday Fund 2023

Our Story

Why Satin?

About KIN

What is KIN's Package Protection?

KIN Package Protection Policy

KIN Package Protection

Processing and shipping of orders during HolidaysUpdated 2 days ago