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It sounds like you may be under the wrong account. Please double check that you're using the email you've used to place your orders. If something still isn't right, email us at hello@kinapparel.com for further assistance!

I don't see my Order History in my account!

Account

Why hasn't my order shipped?

Shipping to APO to FPO

What is your shipping policy?

I need to change/cancel my order!

How do I check the status of my order?

My order hasn't arrived yet.

My order is stuck/lost in transit.

My tracking number is marked as "Delivered", but I didn't get my order!

I'm missing a part of my order!

What is KIN's Package Protection?

How can I check the status of my order and what happens if my order is delayed?

What should I do if I received the wrong item or a partial order?

What should I do if my order tracking says 'Delivered' but I haven't received my package?

Orders + Shipping

What is your return policy?

What is your exchange policy?

Can I return or exchange a Final Sale item?

Can I track my return?

What quality control is done for returns?

Where is my Store Credit/Gift Card?

When will I receive my exchange?

Can I return multiple returns in one package?

Returns + Exchanges

What size should I order?

When are you restocking?

What's the difference between the Thin and Thick Hoodies?

How do I care for my KIN?

Sizing + Product Information

Where do you ship internationally?

What is your international shipping policy?

What is your international return policy?

Do you offer international exchanges?

I need to change/cancel my international order!

My international order is stuck/lost in transit.

Can I prepay for duties and taxes?

International Orders

How do I add a gift card or discount code at checkout?

Why isn't my discount code working?

I forgot to apply my discount code.

Do you have a rewards program?

Billing + Payment

Do you have a referral offer?

I can't access my account!

Our Black Friday Fund 2023

Our Story

Why Satin?

About KIN

I don't see my Order History in my account!Updated a year ago