Hi KINfolk! You can use our automated system here to answer most of your questions. If you need more help, click 'I need more help'. Please send only one inquiry at a time, as multiple will slow down your response time.

Need more help? No worries - send us a message, and we'll get back to you within 24-48 hours.

Shop

KIN's

We recommend washing your KIN Apparel on a low-spin gentle cycle with cold water. If possible, put your items in a garment bag when washing with other items.We do not recommend tumble drying your KIN Apparel. We recommend hanging or laying your apparel items flat to dry.

We recommend washing your KIN Apparel on a low-spin gentle cycle with cold water. If possible, put your items in a garment bag when washing with other items. We do not recommend tumble drying your KIN Apparel. We recommend hanging or laying your appa

How do I care for my KIN?

Sizing + Product Information

Where do you ship?

What is your shipping policy?

I need to change/cancel my order!

How do I check the status of my order?

My order should have shipped by now.

My order hasn't arrived yet.

My order is stuck/lost in transit.

My tracking number is marked as "Delivered", but I didn't get my order!

I'm missing a part of my order!

What is KIN's Package Protection?

Orders + Shipping

What is your return policy?

What is your exchange policy?

Can I return or exchange a Final Sale item?

Can I track my return?

What quality control is done for returns?

When will I receive my refund?

When will I receive my exchange?

Can I return multiple returns in one package?

Returns + Exchanges

What size should I order?

When are you restocking?

What's the difference between the Thin and Thick Hoodies?

Where do you ship internationally?

What is your international shipping policy?

What is your international return policy?

Do you offer international exchanges?

I need to change/cancel my international order!

My international order is stuck/lost in transit.

Can I prepay for duties and taxes?

International Orders

How do I add a gift card or discount code at checkout?

Why isn't my discount code working?

I forgot to apply my discount code.

Do you have a rewards program?

Billing + Payment

Do you have a referral offer?

I can't access my account!

I don't see my Order History in my account!

Account

Our Black Friday Fund 2023

Our Story

Our New Fulfillment Center... Indie Do Good

Why Satin?

About KIN

How do I care for my KIN?Updated 6 months ago