Hi KINfolk! You can use our automated system here to answer most of your questions. If you need more help, click 'I need more help'. Please send only one inquiry at a time, as multiple will slow down your response time.

Need more help? No worries - send us a message, and we'll get back to you within 24-48 hours.

Shop

KIN's

<p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We do! You can refer your friends <a class="fr-strong" href="https://kinapparel.org/pages/referral">here</a>. They&apos;ll get $10 off their first purchase of $60+, and you&apos;ll get $20 once their order is delivered :)</span></p><form action novalidate="novalidate"><br></form><p><br></p>

We do! You can refer your friends here. They'll get $10 off their first purchase of $60+, and you'll get $20 once their order is delivered :).

Do you have a referral offer?

Account

Why hasn't my order shipped?

Shipping to APO to FPO

What is your shipping policy?

I need to change/cancel my order!

How do I check the status of my order?

My order hasn't arrived yet.

My order is stuck/lost in transit.

My tracking number is marked as "Delivered", but I didn't get my order!

I'm missing a part of my order!

What is KIN's Package Protection?

How can I check the status of my order and what happens if my order is delayed?

What should I do if I received the wrong item or a partial order?

What should I do if my order tracking says 'Delivered' but I haven't received my package?

Orders + Shipping

What is your return policy?

What is your exchange policy?

Can I return or exchange a Final Sale item?

Can I track my return?

What quality control is done for returns?

Where is my Store Credit/Gift Card?

When will I receive my exchange?

Can I return multiple returns in one package?

Returns + Exchanges

What size should I order?

When are you restocking?

What's the difference between the Thin and Thick Hoodies?

How do I care for my KIN?

Sizing + Product Information

Where do you ship internationally?

What is your international shipping policy?

What is your international return policy?

Do you offer international exchanges?

I need to change/cancel my international order!

My international order is stuck/lost in transit.

Can I prepay for duties and taxes?

International Orders

How do I add a gift card or discount code at checkout?

Why isn't my discount code working?

I forgot to apply my discount code.

Do you have a rewards program?

Billing + Payment

I can't access my account!

I don't see my Order History in my account!

Our Black Friday Fund 2023

Our Story

Why Satin?

About KIN

Do you have a referral offer?Updated 2 years ago